Patient Consultation & Communication Tools
Our extensive market research exercises very starkly indicate that patient conversion rates in aesthetic clinics in India, especially to high-end cosmetic procedures (both surgical and non-surgical), are as low as 2 – 4% as compared to the western countries. Though it’s a multi-factorial phenomenon, we could zero down on one most prudent factor i.e., the consultation process. Each and every staff member of your clinic play a silent but pivotal role in patient communication. It is extremely important that there is a standardised, methodical, and convenient approach if you want to gain the trust and confidence of your patients in the limited time you get with them. As the medical director or clinic’s founder it’s virtually impossible for you to interact with each and every patient. But how do you ensure that your counsellors or clinic consultants talk to each and every patient with the same confidence and conviction, if not more, with which you are able to convert a patient. For instance, how do you unearth your patients’ needs? We know you don’t want to sound pushy or sales desperate, but yet subtly want to know the real motivators of your patient. Well, Cliniceo has the answer to it and we have specially designed this section with your consultant’s convenience in mind and yet empower you with immense control on your clinics’ communication with the patient.
